Valet Guest Experience Agent Job at Emerald Queen Casino & Hotel, Washington DC

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  • Emerald Queen Casino & Hotel
  • Washington DC

Job Description

The Valet Guest Experience Agent plays a key role in delivering exceptional guest experiences by seamlessly integrating the responsibilities of a valet, bellhop, and concierge. This multi-faceted position requires a dynamic individual who is passionate about customer service, possesses knowledge of the local area and thrives in a guest-centered hospitality environment. The Hotel Ambassador is the first and last point of contact for guests, ensuring a memorable stay through personalized service, attentiveness, and a welcoming demeanor.

Starting wage is $18.29/hr plus tips increasing to $19.42/hr plus tips at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

Education:

  • High School Diploma or GED equivalent required


Experience & Requirements:

  • Previous valet parking attendant required
  • Must have ability to deal with personnel and guest-related matters while providing a high level of guest service
  • High level knowledge of the local area, attractions, restaurants, and entertainment
  • Must have good communication skills with a friendly and courteous attitude
  • Must have a valid Washington State Driver’s License with a clean driving record


Physical Requirements:

  • Must be in excellent physical condition
  • Must be able to lift up to 50lbs
  • Ability to sprint ¼ mile several times per shift
  • Manual dexterity and ability to drive any type of vehicle (Manual, Automatic, Electric)
  • Must be able to tolerate exposure to inclement weather
  • Must be able to tolerate a smoke filled environment


Additional Requirements:

  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays


Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIB license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

About Emerald Queen Casino & Hotel:

Emerald Queen Casino at Fife is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.Just three miles south of Fife, in the city of Tacoma, is the location of the second EQC property—Emerald Queen Casino Tacoma, a $400 million project that opened in June 2020. This brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800+ concert-goers.

Job Tags

Holiday work, Full time, Local area, Shift work, All shifts,

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