Job Description

The Avenues Real Estate Partners is seeking a dedicated and experienced Guest Relation Officer / Live Chat Agent to enhance our customer interaction and support services. In this remote role, you will serve as the first point of contact for our clients, ensuring they receive exceptional service through various communication channels, including live chat. Your primary responsibility will be to address client inquiries, resolve issues, and provide information about our properties and services in a timely and friendly manner. You will play a key role in fostering positive relationships with our guests, enhancing their overall satisfaction, and promoting our brand. If you are passionate about customer service and possess excellent communication skills, we invite you to join our team.

Responsibilities

• Manage incoming guest inquiries via live chat and provide prompt, accurate responses.
• Assist guests with reservations, property inquiries, and other service-related questions.
• Resolve client complaints or issues by following up and ensuring customer satisfaction.
• Maintain a detailed knowledge of our properties, services, and promotions to provide informed assistance.
• Document interactions and follow up on unresolved inquiries to enhance customer experience.
• Collaborate with team members to improve service delivery and identify trends in guest feedback.

Requirements

• Proven experience in customer service or guest relations, preferably in the real estate or hospitality industry.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-oriented mindset.
• Familiarity with live chat software and customer relationship management (CRM) tools.
• Ability to work independently in a remote setting, managing time effectively.
• Detail-oriented with excellent organizational skills.
• High school diploma; a degree in hospitality or a related field is a plus.

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