Job Description

Job Title: ERP Helpdesk Coordinator (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications:

Responsibilities:

• Regularly monitor ERP system performance and logs to detect potential issues before they escalate.
  • Ensure appropriate role-based access control is maintained to comply with security and governance policies.
  • Assist in evaluating the impact of ERP updates or changes on existing workflows.
  • Communicate upcoming changes to users and provide guidance on adapting to new features.
  • Gather requirements from users for ERP customizations and enhancements.
  • Work with technical teams to prioritize and implement these changes.
  • Assist users in generating and customizing ERP reports as needed.
  • Provide insights and metrics on system usage and support requests to management.
  • Help troubleshoot and support integrations between the ERP system and other software (e.g., CRM, HRIS, or supply chain tools).
  • Support internal and external audits by providing required ERP data or access logs.
  • Ensure compliance with organizational policies and regulatory standards.
  • Develop and maintain an escalation process for critical or unresolved issues, involving higher-level IT teams or vendors.
  • Continuously update internal and external knowledge base resources with lessons learned from resolved tickets and user feedback.
  • Collaborate on backup and recovery strategies for ERP-related data and system configurations.

Qualifications:

• Experience with APIs, data flows, or middleware used in ERP systems.
• Understanding of database systems like SQL for basic querying and troubleshooting.
• Analytical thinking to identify root causes of issues and recommend effective solutions.
• Ability to interact effectively with non-technical users and explain complex concepts in simple terms.
• Support ERP-related projects, such as module rollouts or system upgrades, by tracking progress and milestones.
• Awareness of industry-specific ERP modules (e.g., manufacturing, finance, or healthcare) for tailored support.
• ITIL certification for service management.
• ERP-specific certifications (e.g., SAP Certified Application Associate, Oracle ERP Cloud certification).
• Ability to handle high-pressure situations calmly and efficiently.
• Excellent organizational and multitasking skills to manage competing priorities.
• Strong verbal and written communication skills to document and explain solutions clearly.
• Federal Experience is a plus.
• Required Security clearance.
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.

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