CX Senior Researcher Job at The Judge Group, Remote

ZGZKLzhuS2xlWEp2c3E1Vyt3N0xPekNsRkE9PQ==
  • The Judge Group
  • Remote

Job Description

Job : CX Senior Researcher

Location: Remote

Duration: Contract

Work Hours: 8:00 AM - 4:30 PM CST (Flexible)

Position Overview:

The CX Senior Researcher will play a crucial role in enhancing the customer experience for our clients, members, and brokers. This position involves working closely with a team of designers, researchers, and analysts to gather and analyze user and business needs, and to support the development of new desktop and mobile designs.

Key Responsibilities:
  • Capture user and business needs.
  • Facilitate biweekly testing readout sessions, present data, and capture feedback to improve user experience.
  • Utilize existing research processes and archives to design new research.
  • Critique work-in-progress with other UX researchers, designers, and developers.
  • Lead and support various research projects using qualitative and quantitative methods (e.g., surveys, interviews, focus groups, prototype testing, A/B testing, card sorting, click testing).
  • Advocate for the implementation of research findings within an Agile framework.
Qualifications:
  • Experience in the health insurance industry.
  • Strong quantitative research skills.
  • Proficiency with MUIQ technology.
  • Experience in facilitating and presenting data in group settings.

Job Tags

Contract work, Flexible hours,

Similar Jobs

Strategic Hair Investments, Inc.

Barber/Hair Stylist Job at Strategic Hair Investments, Inc.

 ...preferences. Describe different hair care products and their benefits. Shampooing, cutting, and styling hair Hair Stylist/Barber Qualifications: Cosmetology and/or Barber License The passion to build genuine connections with customers and provide GREAT... 

The Stembridge Agency, LLC

Endocrinologist needed in Thomasville, GA, north of Tallahassee, FL (SA191738) Job at The Stembridge Agency, LLC

 ...include new Emergency Department, Surgery rooms, ICU and Inpatient Units 4.Heart and Vascular Center featuring Interventional Cardiology, Vascular Interventional Procedures and Cardiopulmonary Rehab 5.Level II Trauma Center 6. Women's Center, Integrative Medicine... 

Prep Academy Tutors

Education Sales Consultant Job at Prep Academy Tutors

 ...Join Our Team: Education Sales Consultant Prep Academy Tutors of Southern Maryland is seeking a passionate and motivated Education Sales Consultant to join our team on a part-time, 100% commission basis. This opportunity is perfect for current teachers who are looking... 

Wagmo

Senior Data Analyst Job at Wagmo

 ...consistent with these values. About the role Wagmo is growing our business to business product and requires a nimble analyst to build analyses, present data, ensure business key performance indicators and objectives and key results are high quality, and assist in making... 

HR Employer Solutions Group

PBX Operator Job at HR Employer Solutions Group

Description of the role:The PBX Operator at HR Employer Solutions Group in West Palm Beach...  ...communication skills.* Professional phone etiquette and customer service skills.*...  ...handling and documentation.* Ability to work independently and as part of a team.* Proficient...