Job Description

At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why. 

YOUR TEAM

This Community Health Worker role is a critical hire for the company. We are looking for someone that has big ambitions and can both roll up their sleeves in the short term and can build and scale a team around them. Join a behavioral health care effort dedicated to providing support via an innovative new patient experience that leverages the latest advancements in AI and behavioral economics.  

Nuna has been at the forefront of value-based care for over 5 years, and as part of that work has identified a new AI-based offering that supercharges the relationship between physicians and patients by helping patients have healthier behaviors that work with their caregivers. Nuna is moving very rapidly to bring this product to market, and already has several large scale deployments committed for 2024.

The ideal candidate will be a highly effective Community Health Worker who currently lives and has worked with patients and communities in Florida, specifically Tampa, Orlando, and Tallahassee, and is passionate about improving patient outcomes via use of technology. This role demands a highly motivated and empathetic individual, capable of multitasking in a dynamic environment and committed to improving the health and wellbeing of local communities.

YOUR OPPORTUNITIES

Patient Enrollment and Insight Sharing

• Enrolling and onboarding patients into care management programs supported by the Nuna app 
• Helping patients set up remote health monitoring devices (BP monitor, CGM, etc.) and integrating it with the Nuna app
• Cataloging patient enrollment information into a centralized portal
• Following up with patients who are enrolled into programs to maintain engagement
• Documenting and sharing patient  insights and feedback with technical team members to help improve the patient experience

Educational and Supportive Responsibilities

• Educating members on preventative care, particularly the importance of medication adherence and healthy lifestyle
• Virtually or in-person support for members' health needs, including short-term interventions and collaborative care management
• Conducting proactive outreach and maintaining engagement with members, especially those with high needs, to help them achieve their health goals
• Documenting member interactions and organizing this information efficiently

Referral and Assessment Responsibilities

• Making necessary referrals to the care team for additional medical or social resources
• Conducting thorough needs assessments with patients in various settings and assisting with health-related social issues
• Helping patients set and reach health goals, addressing social determinants of health, and assisting in patient coaching

Coordination and Community Outreach Responsibilities

• Creating and updating a directory of local community resources
• Managing relationships with healthcare facility providers and working closely with the care team
• Expanding knowledge of community resources and building relationships with these organizations
• Serving as a liaison between services, aiding in care coordination, and advocating for clients
• Attending community events for outreach and education

Technology and Documentation Skills Responsibilities

• Teaching patients how to use the Nuna app and providing critical feedback from the field to the Nuna product team 
• Navigating various technology systems for detailed and accurate documentation of patient encounters
• Supporting both in-person and virtual patient interactions through phone or video visits

QUALIFICATIONS

Required Qualifications

• Bilingual - Proficiency with English and Spanish (some familiarly with Creole is nice to have)
• A.A.S. Degree, Advance Certificate or equivalent experience- Community Health Worker (CHW) Program
• State of Florida resident
• Proficiency in using technology for remote support and comfortable with virtual communication platforms
• Strong problem-solving skills with a creative approach to healthcare challenges
• Adaptability to change, excellent organizational skills, ability to work independently
• Strong communication skills, cultural competency, and a commitment to serving diverse and underserved populations
• Valid driver’s license and insured vehicle access

Preferred Qualifications

• Community Health Worker certification
• Experience with home visits, managed care patients, and roles in customer or client service
• Knowledge of FL ACA populations

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $72,000 to $85,500. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

#LI-NP1 #LI-Hybrid

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

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